Hotel Universel, Quebec City

The hotel offers really big rooms with lots of space, and it's nice to check in early after a long day of travel. However, there can be noise from the pub downstairs. The rooms come with a kitchenette, which is convenient.

My stay at the hotel was a mix of ups and downs. The location was convenient, close to the city and malls, with decent restaurants nearby, but the rooms were a bit disappointing with a dirty pool view, hard beds, and limited amenities. The service was friendly overall, though there were some hiccups with late check-out requests. Dining at the Boston Pizza restaurant was a pleasant surprise for its value, but reservations were needed early due to limited availability. The facilities were basic but clean, and the overall value for the price felt average.

The hotel room was clean, comfortable, and well-organized, but the cleanliness was not at an acceptable standard. The service was super friendly and helpful with local advice, but there were delays and issues with room cleaning. The location was close to shopping and dining options, but it was overly crowded and had too much chlorine. The dining experience took a while, with limited options in the Boston Pizza restaurant. The facilities were generally good.

My stay at the hotel was a mixed experience. The rooms were at an acceptable standard of cleanliness; however, there were some issues like dust and splashes on the walls. The service was a hit or miss, with some team members having a bad attitude while others were attentive and present around the clock. The location was convenient for visiting Quebec with a car, but it was a bit far from downtown. The dining options in the adjoining hotel were average, and the price was a bit high for what was offered.